Everything can be rented and consumed on a per-use basis nowadays, from flats to cars and clothing. Given the explosion of this ‘per-use’ market and the arrival of new insurtech entrants, the insurance world is undergoing a revolution! From automated insurance solutions to hyper-personalisation, digitalised customer journeys, risk analysis, and fraud detection, the smart blending of AI, IoT, blockchain, 5G, and XR technologies opens up a world of possibilities for the future of insurance. What new business models will emerge? What will be the impact on the insurance industry? And how to find the right (and essential) balance between new technology and human relationships.
How AI and new technology are reinventing the insurance industry